Investigation Courses Singapore

NOW AVAILABLE FOR THE FIRST TIME BY CATCH-A-LIE CONSULTANCY

A two days course on conducting investigative interviews by Jeffery Ang, retired from the Police CID School of Criminal Investigation after 27 years of service and was the Head of the Loss Prevention Dept for Sentosa Leisure Group for 5 years from Jan 2003 to Sep 2007. He is also the training provider for Civil Service College for such courses since Dec 2002

CATCHALIE CONSULTANCY

Course Title:

INTERVIEW & INVESTIGATION TECHNIQUES

Day 1:

Interviews are use extensively by investigators and others to establish the facts of a case, complaint or accuracy of information given. This course conducted by experience practitioners will provide participants with the application skills to conduct effective interviews to get the information required. The course is suitable for all personnel tasked with an investigative function and those required to conduct interviews as a screening or verification process to determine the accuracy of information given. HR and other officers conducting pre-employment interviews and inquiries into complaints will benefit most from this course. It is also beneficial to supervisors who are required to interview subordinates, contractors and their workers for various purposes as part of their work or duties. Some examples are in-house security and investigation staff, Compliance, Credit and Loan officers, F&B and other service sector supervisors.

Outline:

0930 – 1200: FUNDAMENTALS IN CONDUCTING AN INVESTIGATIVE INTERVIEW

The 3P Strategy – Planning, Preparation & Presentation
Effectiveness of a structured process and condusive environment
Question formulation guidelines and best practices
Tape recording evidence and other legal issues

1300 – 1730: DETECTING DECEPTION DURING THE INTERVIEW

The psychological and physiological aspects in lying
Micro facial expressions and contrasting emotions
Identification of deception indicators through non-verbal analysis
Identifying “Red flags” or deceptive verbal behavioral responses
The 5C detection system
Practical application using real case video

The training will adopt an experiential approach with specially designed practical sessions to allow the application of the knowledge and skills taught. Discussion will also be stimulated through the effective use of past practices from real local cases collected and archived over 10 years. In addition customized training videos will also be shown to reinforce learning points.

IN-HOUSE CUSTOMISED COURSES

We can customise our courses to suit your needs for in-house runs. For enquiries, please contact Jeffery Ang at (+65) 9793 5853 or email enquiry@investigationcourses.com.

Day 2:

This is a 1-day comprehensive training program with an innovative approach in the training methodology to equip participants with the fundamentals in conducting an effective investigation. Critical knowledge and skills like spotting suspicious activities, field inquiries, identifying and gathering of evidence are taught including the legal constraints.

Outline:

0930 – 1130: FIELD INVESTIGATION TECHNIQUES

Gathering information
Basic surveillance
Types of covert (sting) operations

Not all investigations can be resolved through conventional methods. Increasingly undercover operations are being conducted against offenders who conduct illegal activities adopting syndicated methods to prevent detection. Often such cases are solved through information supplied by informers or gathered through skillful surveillance. In some cases it is even necessary to trap the professional culprits by turning the tables on them using the same covert techniques they use or with the latest investigation technology.

1130 – 1500: LEGAL REQUIREMENTS & DOCUMENTATION (Lunch: 1230 – 1330)

Legal issues relating to investigations
Evidential requirements
Investigation standard and reports

This module covers the legal requirements imposed on investigations and the evidence obtained. To prove your case it is necessary to understand the legal requirements especially in terms of the evidence needed to support the case and conducting a fair and proper investigation including the documentation process and final report that will provide a definitive course of action. Also included are the best practices in preparing your case for Court or other review committee.

1500 – 1730: INTERROGATION TECHNIQUES

Understanding the psychological factors in conducting an interrogation
5 step perception creator Ó interrogation process in getting an admission or confession
Scenario practical application (customizable to participants requirements)

This module is unequivocally the highlight of the course. Though it is the most difficult skill to learn, I have adapted the training to allow practitioners to acquire the fundamental skills and with practice, they can achieve reasonable proficiency in its application. As this program is for non-enforcement practitioners, the tactics have been specially adapted to what I called, “civil interrogation”. Essentially it is the art of persuasion convincing the suspect that admission (or confession) is his best option.

Guarantee:	Many cases have been solved using the above proven techniques. If there are doubts on the effectiveness of the skills taught, you may wish to engage our investigation service using the above techniques with guaranteed results or no charge at all. More details on investigation services
Course Reference:	Civil Service College: www.cscollege.gov.sg/page.asp?id=75&course_id=59
Trainer:	Jeffery Ang
Dates:	23 & 24 June 2010
Time:	9.30am – 5.30pm
Duration:	2 Full Days
Venue:	The Training Centre Kembangan Plaza 18 Jln Masjid #B1-08 Singapore 418944 (30-second walk from Kembangan MRT )
Course Fee:	S$500 nett per pax (2 tea breaks provided)
Enquiry:	Call (+65) 9793 5853 or email enquiry@investigationcourses.com